Return & Exchange Policy
If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please reach out to us within 14 days of delivery and 30 days to initiate an exchange. To be eligible for a return or exchange, the product must be unused, and sent back in its original packaging. Any order returned without its original packaging is subject to a $5-20 restocking fee.
Exclusions:
Returns and exchanges are accepted for the majority of our products with the exception of the followings:
**Accentera Decor will not refund the original postage costs in any case including shipping delay that is beyond our control. The customer is responsible for ensuring that the products are properly wrapped and are returned in good condition. Product damage during transit due to improper packaging voids the return and exchange.
Return Policy
DOMESTIC RETURNS
If you’re not entirely satisfied with your purchase, you have up to 14 calendar days from when your order was delivered to start the return process. Please reach out to us with your order number. Your satisfaction matters to us, and we’re here to assist you every step of the way.
Please note that the customer is responsible for the return shipping cost of the product. Product must be in its original condition and in its original packaging.
Please contact us for the appropriate return shipping address of the closest distribution center.
You will receive an email notification once your order has been received, inspected and processed at our warehouse, typically within 5-7 business days. Then, we will begin the refund process.
Should the returned item not meet the above return guidelines, Accentera Decor has the right to deny a return and have the item re-shipped to customers.
Accentera Decor does not accept any responsibility for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.
INTERNATIONAL RETURNS
When initiating a return from abroad, it’s crucial to adhere to the steps outlined below.
You must begin the return process within 14 days of receiving your order. Please note that the customer is responsible for a return shipping cost of the product.
Please be aware that Accentera Decor isn’t liable for the return shipping costs or for items that are lost, damaged, or stolen in transit, including international packages that fail to return successfully. These risks are solely the customer’s responsibility, so we highly advise utilizing a secure, traceable return service.
Please contact us for the appropriate return shipping address of the closest distribution center.
Should you need a customs declaration form, it’s essential to accurately label the goods as “Returned Item” to avoid extra customs charges. If an item is improperly labeled and incurs customs fees, it will be sent back to you. If there’s any confusion about completing the customs form, we recommend consulting with the relevant customs or postal authorities before sending your return.
Product must be in its original condition and in its original packaging. You will receive an email notification once your order has been received, inspected and processed at our warehouse, typically within 5-7 business days. Then, we will begin the refund process.
Please NOTE that:
Exchange Policy
US DOMESTIC & CANADA EXCHANGE
We accept exchange if you wish to exchange to a different color of the same product. Exchange must be made within 30 days of order delivered. Please note that the customer will be responsible for the return shipping fee.
We don’t accept exchange of damaged, used products. An order number must be included with your return package to avoid any process delay. We recommend you to use a tracking service, and Accentera Decor is not responsible for any lost packages.
Please contact us for the appropriate return shipping address of the closest distribution center.
Product must be in its original condition and in its original packaging. You will receive an email notification once your order has been received, inspected and processed at our warehouse, typically within 5-7 business days. Afterwards, the exchanged item will be processed and sent out to you. Exchange items will be sent free of charge with standard shipping method.
INTERNATIONAL EXCHANGE
We accept international exchange if you wish to exchange to a different color of the same product. Additional charges may apply. Exchange must be made within 30 days of order delivered. Please note that the customer will be responsible for the return shipping fee.
We will cover the shipping cost to send the exchanged item for item amount above $150. For the amount below $150, we will charge the shipping cost to send the exchanged item to the customer.
Product must be in its original condition and in its original packaging. We don’t accept exchange of damaged, used products. An order number must be included with your return package to avoid any process delay. We recommend you to use a tracking service, and Accentera Decor is not responsible for any lost packages.
Please contact us for the appropriate return shipping address of the closest distribution center. You will receive an email notification once your order has been received, inspected and processed at our warehouse, typically within 5-7 business days. Afterwards, the exchanged item will be processed and sent out to you.
Returning Faulty Goods
In the rare event that goods are delivered faulty or damaged, please contact us immediately so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact us immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.
Faulty items will only be accepted for return if the goods have been delivered to the customer damaged. All items that are returned as faulty will be assessed by Accentera Decor, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty.
Order Cancellations
For order cancellations, kindly reach out to us at contact@accenteradecor.com. Please note that orders can only be cancelled if they have not yet been dispatched. Once an order has been dispatched, it cannot be cancelled.